F.A.Q.

How to use the SEARCH?
SEARCH is for fast search either by Product Code or Product Name keywords search.
 
How do I place an order?
You can place your order by phone or email us. 
    
We require a Purchase Order with your company letterhead or alternatively we can issue an Order Confirmation for you to return to us signed with your company stamp.
 
Can I reserve a product?
Yes, you can reserve any of our products for up to 3 working days pending your purchase order. However, should another party wish to purchase the same product within this period, we will inform you so that you have the first option of purchasing the product first or cancel reservation if not needed.
 
How can I tell if an item is in stock?
Stock levels in the website are updated on a daily basis.Please re-confirm with us for the latest stock quantity during the day should you have a confirmed order.
 
How do I know what the prices are?
Please send your requested products no. togather with quantity. Our salesman will send back a quotation asap.The default currency is SGD. 
All prices are Ex Works. Excluding printing,laser, embroidery and delivery charges as these depends on order quantities and print requirements.  
For orders shipped oversea, customs taxes, duties & GST are paid by buyer. We are not responsible or liable for any loss, damages or delays due to courier schedule disruption or customs clearance during delivery process.
 
How should I submit my client's logo for printing?
Attach your artwork and email us.
We prefer at all times to receive the best possible artwork so that we can correctly and accurately reproduce your logo or text. Files can be submitted in Adobe Illustrator or Corel Draw (ai or eps format). Fonts should be created with outline to avoid font missing or font change. Other non vector based file may cause unnecessary delays. 
We provide free visuals of artwork for confirmed orders only. Visuals will indicate the pantone colours and print size for approval to proceed with printing. Print sizes as shown in print area are optimized or printer's standard size for each product. Larger print size request is subject to printer's review and at extra print cost. Should there be complex changes or visual redrawn, this may incur a small service charge.
 
What is the lead time once an order is confirmed?
Orders with printing pending quantities & number of colours print will normally requires 7 to 10 working days upon confirmation of final approved artwork.
Orders without any printing, we prefer one day notice for packing to avoid any delays. Goods will be ready for collection from our warehouse or despatch out by courier the next working day.

Oversea orders shipment may be subject to customs import tax & duties, VAT or GST which are paid by the buyer.
We are not responsible and liable for any loss, damages or delays during delivery process.   
 
How much is the delivery charges?
All prices are Ex Works and exclude delivery charges as this subject to order quantities. We offer free delivery to Singapore areas for Corporate order value exceeding SGD1,000
    
For outstation or overseas orders, we can only quote you the freight/courier costs accurately with your order quantity confirmation.
 
What are your terms of payment?
Orders with printing: 50% deposit on confirmation of order and final artwork approved. Balance 50% payable prior to shipping out ready goods.
Payment methods accepted: Cheques (with ID verified), Online banking, Direct deposit into our Bank account,Telegraphic Transfer or PayPal.

How do I find out the MOQ (minimum order quantity) for the product that I am interested in?
We are able to supply in small quantity without a MOQ. Prices vary according with order quantity. In the product pages, the price table is displayed with corresponding order quantity. 
Generally, custom made orders do have a factory MOQ and production/delivery lead time. 
  

Sample Policy
We appreciate that you may like to see a sample of a product to confirm an order or selection.
We are happy yo provide samples however due to the nature of our business, we have several policies in place.
We suggest that you browse through our site, speak to our sales officers and obtain all relevant pricing and product details.
If you would like to move forward with an order, but need to check the quality of the item, we would be pleased to arrange the sample(s) for your evaluation.
Samples will be charged for at the quoted prices plus all relevant freight charges to deliver to your nominated destination.
Samples without damage and in its original packaging maybe returned within 21 days for credit, however a credit is not applied to the freight cost.
A tax invoice for samples will be issued and will need to be paid for prior to dispatch.